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Customer Service Standards

We, the leadership, staff, board and volunteers of The Council, treat everyone with
KINDNESS, CONSIDERATION, VALUE AND RESPECT

WE WILL

GREET everyone

BELIEVE IN and AFFIRM each other

Practice ACTIVE LISTENING

ACCOMMODATE OTHERS

Demonstrate WARMTH, COMPASSION AND EMPATHY

PRACTICE ACCEPTANCE with everyone

Be FLEXIBLE

Work with INTEGRITY

Be a RESOURCE

Communicate EXPECTATIONS

FOLLOW THROUGH

Recognize our EMPOWERMENT

Be ACCOUNTABLE

ASSIST AT EVERY LEVEL

Be CAPABLE PROBLEM SOLVERS

Be AMBASSADORS for the agency

Thank EVERYONE

Remember: We are here to serve our clients

 

September 8, 2008
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